At Global Associates, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website at https://globalassociates.org.in (the “Website”) and our hotel booking services (the “Services”). By using the Website or Services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect the following types of information:
- Personal Information: When you create an account, make a booking, or contact us, we may collect:
- Name
- Email address
- Phone number
- Payment information (e.g., credit/debit card details, processed securely via third-party payment gateways)
- Billing and travel details (e.g., address, guest names, travel dates)
- Non-Personal Information: We may collect non-identifiable information, such as:
- Browser type, device type, and operating system
- IP address
- Browsing behavior on the Website (e.g., pages visited, time spent)
- Cookies and similar technologies (see Section 5 below)
- Information from Third Parties: We may receive information from hotel providers or other partners to facilitate your bookings, such as booking confirmations or travel preferences.
2. How We Use Your Information
We use your information to:
- Process and manage hotel bookings, including sending confirmation emails and updates.
- Communicate with you about your bookings, account, or inquiries.
- Improve the Website and Services by analyzing usage trends and preferences.
- Prevent fraud and ensure the security of our systems.
- Comply with legal obligations, such as tax or reporting requirements.
- Send promotional offers or updates about our Services (you may opt out at any time).
3. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Hotel Providers: To fulfill your bookings, we share necessary details (e.g., name, travel dates) with hotels or their booking systems.
- Service Providers: Third-party vendors, such as payment processors or IT service providers, may access your information to perform services on our behalf. These providers are contractually obligated to protect your data.
- Legal Authorities: If required by law, regulation, or legal process, we may disclose your information to comply with legal obligations or protect our rights.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to this Privacy Policy.
4. Cookies and Tracking Technologies
We use cookies and similar technologies (e.g., web beacons) to enhance your experience, analyze Website usage, and personalize content. Cookies may store preferences or track browsing behavior. You can manage cookie preferences through your browser settings, but disabling cookies may affect Website functionality.
5. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes. Booking-related data is typically retained for 7 years to comply with tax and accounting laws, after which it is securely deleted or anonymized.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information, subject to legal obligations.
- Opt out of promotional communications (via email or account settings).
- Restrict or object to certain uses of your information.
To exercise these rights, contact us at info@globalassociates.org.in. We will respond within a reasonable timeframe, typically within 30 days, subject to applicable laws.
8. International Data Transfers
Your information may be processed or stored in countries outside India, including jurisdictions with different data protection laws. We ensure that any such transfers comply with applicable legal requirements, using safeguards like standard contractual clauses where necessary.
9. Third-Party Links
The Website may contain links to third-party websites (e.g., hotel websites or payment processors). We are not responsible for the privacy practices or content of these third parties. Review their privacy policies before providing personal information.
10. Children’s Privacy
Our Services are not intended for individuals under 18 years old. We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will delete it promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated policy will be posted on the Website with the effective date. Your continued use of the Website or Services after changes constitutes acceptance of the new policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
- Email: info@globalassociates.org.in
- Website: https://globalassociates.org.in
Effective Date: April 1, 2025