Welcome to Global Associates. These Terms and Conditions (“Terms”) govern your access to and use of our website located at https://globalassociates.org.in (the “Website”) and the hotel booking services provided through it (the “Services”). By accessing or using the Website or Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Website or Services.
Global Associates operates as an online platform that facilitates hotel bookings between users and hotel providers. We act as an intermediary and do not own or operate any hotels. All bookings are subject to the availability and terms set by the respective hotel providers.
1. Eligibility
You must be at least 18 years old and capable of forming a legally binding contract to use our Services. By using the Website, you represent and warrant that you meet these requirements. If you are using the Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
2. User Accounts
To make a booking, you may need to create an account on the Website. You are responsible for providing accurate, current, and complete information during registration and for keeping your account information up to date. You must maintain the confidentiality of your account credentials and are fully responsible for all activities that occur under your account. Notify us immediately at info@globalassociates.org.in if you suspect any unauthorized use of your account.
We reserve the right to suspend or terminate your account at any time if we believe you have violated these Terms or for any other reason, without prior notice.
3. Booking Process
- Reservations: All hotel bookings made through the Website are subject to confirmation by the hotel provider. We will send you a confirmation email once the booking is accepted. Until you receive this confirmation, no booking is guaranteed.
- Pricing and Payment: Prices displayed on the Website are provided by hotel providers and may include taxes, fees, and other charges. Prices are subject to change without notice until the booking is confirmed. Payment must be made in full at the time of booking using the payment methods accepted on the Website. All payments are processed securely through third-party payment gateways, and we do not store your payment details.
- Currency: All transactions are processed in Indian Rupees (INR) unless otherwise specified.
- Additional Charges: You are responsible for any additional charges incurred during your stay, such as room service, mini-bar, or damages, which must be settled directly with the hotel.
4. Cancellations and Refunds
- Cancellation Policy: Cancellations are subject to the hotel’s specific cancellation policy, which will be displayed during the booking process. Some bookings may be non-refundable or subject to fees.
- Refund Process: If eligible for a refund, it will be processed to the original payment method within 7-14 business days, depending on your bank or payment provider. We are not responsible for delays caused by third parties.
- No-Show: Failure to arrive at the hotel without prior cancellation may result in the full booking amount being charged, with no refund.
5. User Responsibilities
- You agree to use the Website and Services only for lawful purposes and in accordance with these Terms.
- You must provide accurate information for bookings, including guest details and contact information.
- You are responsible for complying with all applicable laws, including visa requirements, travel restrictions, and health regulations.
- You agree not to: (a) misuse the Website by introducing viruses or harmful code; (b) attempt to gain unauthorized access to our systems; (c) reproduce, duplicate, or resell any part of the Website without permission; or (d) engage in any activity that interferes with the Services.
6. Intellectual Property
All content on the Website, including text, graphics, logos, images, and software, is owned by Global Associates or its licensors and is protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works from any content without our prior written consent. Limited use is permitted for personal, non-commercial purposes related to making bookings.
7. Limitations of Liability
To the fullest extent permitted by law, Global Associates, its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Website or Services, including but not limited to loss of profits, data, or goodwill.
We make no warranties regarding the accuracy, reliability, or availability of the Website or Services. Hotel descriptions, images, and ratings are provided by third parties and are for informational purposes only. We are not responsible for any issues arising from your stay at a hotel, such as service quality, safety, or amenities.
In no event shall our total liability exceed the amount paid by you for the specific booking in question.
8. Indemnification
You agree to indemnify and hold harmless Global Associates, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from: (a) your use of the Website or Services; (b) your violation of these Terms; or (c) your violation of any third-party rights.
9. Force Majeure
We shall not be liable for any failure to perform our obligations due to events beyond our reasonable control, including but not limited to natural disasters, wars, strikes, pandemics, or government actions.
10. Governing Law and Dispute Resolution
These Terms shall be governed by the laws of India, without regard to conflict of law principles. Any disputes arising from or related to these Terms or the Services shall be resolved exclusively through binding arbitration in Mumbai, India, in accordance with the rules of the Indian Arbitration and Conciliation Act, 1996. You agree to waive any right to participate in class actions.
11. Changes to Terms
We may update these Terms from time to time. The updated Terms will be posted on the Website with the effective date. Your continued use of the Website or Services after the changes constitutes acceptance of the new Terms.
12. Miscellaneous
- Severability: If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full effect.
- Waiver: No waiver of any term shall be deemed a further or continuing waiver.
- Entire Agreement: These Terms constitute the entire agreement between you and Global Associates regarding the Website and Services.
Contact Us
If you have any questions about these Terms, please contact us at info@globalassociates.org.in or visit https://globalassociates.org.in.
Effective Date: April 1, 2025